Q. What happens when I click on 'Continue to next steps'?

• Step 1 – You'll be able to check your Decision in Principle information. If anything has changed, you can amend your answers.
• Step 2 – We'll ask you for some personal and financial information as well as some details of the property you're buying. It may be helpful to have your payslips and bank statements at hand so you can refer to them.
• Step 3 – Based on your answers we'll let you know what documents you need to provide (for example payslips, bank statements, Co-Ownership offer letter (if applicable))
• Step 4 – You'll need to upload these documents.
• Step 5 –We’ll open your meeting booking window and you can select an available meeting within 30 days of uploading your documents.

Q. I’ve changed my email address, how can I update my personal details?
A. You’re unable to amend your personal details. Just call us on 0800 389 0833 and we'll help.

Q. I want to book my mortgage meeting. How can I speed up the process?
A. Answer all questions as accurately as possible. Your answers will affect the documents we ask you to upload. Once you've uploaded your documents, we’ll open your meeting booking window and you’ll be able to select an available date and time within the following 30 days.

Q. Can I reschedule my meeting?
A. You can reschedule from your Danske Mortgage Portal Home screen under 'Action’.

Q. Will you do another credit search?
A. Once you submit your mortgage application, we’ll carry out a ‘soft’ credit search but only you will be able to view this search on your credit file and it won’t affect your credit score or ability to borrow money in the future.

Q. Does my sale have to be agreed before I book my mortgage meeting?
A. If you’re buying your first home or moving home, you’ll need to have had your offer accepted and be ‘sale agreed’ before you proceed any further.

Q. Can you give me some helpful tips for uploading my documents?
A. Before you start, have your documents already saved on your phone or computer. Then when you're ready, go to the upload screen within the Danske Mortgage Portal, click the upload button to search for your saved document and upload. The maximum file size is 10 MB and the document's name can't be more than 24 characters, including spaces. It also can't be password protected or encrypted.

Q. Can I upload using my mobile?
A. Yes. You can use a phone, tablet or computer.

Q. What format do my documents need to be in?
A. They should be in .docx, .pdf or .txt. You can even upload a photo (.jpg/.jpeg or .png) of your document(s) as long as it's clear and we can read them.

Q. What do I do if I can't upload my documents?
A. Check your file size is no bigger than 10MB, the file name is no longer than 24 characters including spaces and it's in the right format (.docx, .pdf, .txt or (.jpg/.jpeg or .png if it's an image). Still having trouble? Give us a call on 0800 389 0833.

Q. I don't have all the documents you've asked for. Can I still book a meeting?
A. Unfortunately not. You can't book your meeting online until all documents have been uploaded. Don't worry if you're having problems uploading or finding a document. Just call us on 0800 389 0833 and we'll help.

Q. Who can upload documents?
A. Only the person with access to the Danske Mortgage Portal. This will be the person first named on the Decision in Principle, who gave us their mobile and email.

Q. What if I want to cancel my application?
A. If you need to, you can withdraw your application up until you're due to meet your Mortgage Consultant. Just log onto the Danske Mortgage Portal and withdraw your application from your Home screen under 'Action'. This will cancel your active mortgage application. You will be able to start a new application if your circumstances change at a later stage.

If you've already met with your Mortgage Consultant, just call us on 0800 389 0833 and we'll take care of it for you.

Q. How will you keep me updated?
A. We’ll send you SMS updates.

Q. Can I email you my documents?
A. We don’t recommend doing this. Your information is important to us, and email isn’t secure. This is why it’s better to use the upload facility on the Danske Mortgage Portal which is secure.